Hi,
I am having been trying for days to get Adobe creative cloud to install on our new set of machines (Windows 11), I have downloaded the 64 bit and the 32 bit installer from the admin console but I have been unable to get it to install either via double clicking the msi or setup.exe or via command line, they all just start then fail and roll back.
I don't know if it's the firewall or another issue that is causing it to faile, but I don't get any indication or error on the screen other than see the install roll back.
Below is my PDApp.log which just says [FATAL]Failed to find ASU folder in package
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03/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Build Version - 2.1.0.20
03/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Logging Level verbosity Set to 4
03/21/23 13:50:08:559 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Executing immediate custom action for install mode.
03/21/23 13:50:08:561 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | The CustomActionData string is : mode=install;sourceDir=D:\Adobe Creative Cloud\;installDir=;origDB=D:\Adobe Creative Cloud\AdobeCC_Win_Installer.msi;installLang=
03/21/23 13:50:08:561 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13292 | Successfully executed the immediate custom action for install mode .
03/21/23 13:50:37:038 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Build Version - 2.1.0.20
03/21/23 13:50:37:039 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Logging Level verbosity Set to 4
03/21/23 13:50:37:039 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Executing the deferred custom action.
03/21/23 13:50:37:057 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Obtained the following as CustomActionData
03/21/23 13:50:37:057 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | (mode=install;sourceDir=D:\Adobe Creative Cloud\;installDir=;origDB=D:\Adobe Creative Cloud\AdobeCC_Win_Installer.msi;installLang=)
03/21/23 13:50:37:057 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | (mode=install;sourceDir=D:\Adobe Creative Cloud\;installDir=;origDB=D:\Adobe Creative Cloud\AdobeCC_Win_Installer.msi;installLang=)
03/21/23 13:50:37:057 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Original database path is : D:\Adobe Creative Cloud\AdobeCC_Win_Installer.msi
03/21/23 13:50:37:081 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | OptionXML saved at location :: C:\Users\CHRIS~1.WAT\AppData\Local\Temp\{C04AD40B-64D0-4DF4-944C-149BB3F1BE22}\\{1B5A89B2-2DC8-4F69-975B-C6C0931A76FF}
03/21/23 13:50:37:159 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Build Version - 2.1.0.20
03/21/23 13:50:37:159 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Logging Level verbosity Set to 4
03/21/23 13:50:37:159 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | CustomAction Parameters obtained...
03/21/23 13:50:37:160 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | optXMLPath :: C:\Users\CHRIS~1.WAT\AppData\Local\Temp\{C04AD40B-64D0-4DF4-944C-149BB3F1BE22}\\{1B5A89B2-2DC8-4F69-975B-C6C0931A76FF}
03/21/23 13:50:37:160 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | setupBasePath :: D:\Adobe Creative Cloud\
03/21/23 13:50:37:160 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | installDirPath ::
03/21/23 13:50:37:160 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | installLang ::
03/21/23 13:50:37:160 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Initializing Custom Action Data from parameters
03/21/23 13:50:37:161 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Provisioning Tool path is (C:\Users\CHRIS~1.WAT\AppData\Local\Temp\{C04AD40B-64D0-4DF4-944C-149BB3F1BE22}\\{C499BB0C-1B00-479A-9BCD-78F9028FE829}).
03/21/23 13:50:37:166 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Starting to run the custom action for install mode
03/21/23 13:50:37:166 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | STEP 1: Starting to parse Option XML.
03/21/23 13:50:37:181 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Match OS lang option selected
03/21/23 13:50:37:181 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Added OS Language (en_US) to the install language fallback.
03/21/23 13:50:37:182 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Install language fallback contains following languages :
03/21/23 13:50:37:182 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | (en_US)
03/21/23 13:50:37:182 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | (en_US)
03/21/23 13:50:37:182 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | The target architecture of the package is WIN
03/21/23 13:50:37:182 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Self-Update BootStrapper Relative Path doesn't exist.
03/21/23 13:50:37:183 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | No of updates found (0).
03/21/23 13:50:37:183 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | No of HD products found (4).
03/21/23 13:50:37:184 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to get value for conflicting processes...
03/21/23 13:50:37:184 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to parse the conflictProcessInfo for HD media (LIBS3.22.1)...
03/21/23 13:50:37:201 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to get value for conflicting processes...
03/21/23 13:50:37:201 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to parse the conflictProcessInfo for HD media (COSY6.3.7)...
03/21/23 13:50:37:209 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to get value for conflicting processes...
03/21/23 13:50:37:210 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to parse the conflictProcessInfo for HD media (KANC3.0.1)...
03/21/23 13:50:37:216 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Custom deployment path doesnt exist in options XML
03/21/23 13:50:37:217 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to find Royalty Bearing attribute info.
03/21/23 13:50:37:217 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Found the AppsPanel attribute info (true)
03/21/23 13:50:37:217 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Found the AdminPrivilege attribute info (true)
03/21/23 13:50:37:218 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Number of Medias found = 0
03/21/23 13:50:37:218 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Deployment Manager is running in Install Mode.
03/21/23 13:50:37:218 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | STEP 2: Starting to launch ASU AAM.
03/21/23 13:50:37:219 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to find ASU folder in package
03/21/23 13:50:37:221 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | inside updat report
03/21/23 13:50:37:221 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | PkgID node not found
03/21/23 13:50:37:221 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | creating other nodes of report
03/21/23 13:50:37:221 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Inside Get deployment guid
03/21/23 13:50:37:221 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Deployment GUID generated is {F7064B29-90B1-4F49-8B5A-E2407C96C770}
03/21/23 13:50:37:222 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | setting deploymetn GUID
03/21/23 13:50:37:222 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | saving report at C:\Program Files (x86)\Common Files\Adobe\OOBE\DeploymentReports\c1fda664-c9dd-48e1-bd81-bdd348193d4c.xml
03/21/23 13:50:37:223 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Failed to save Report XML.
03/21/23 13:50:37:715 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 5504 | The output of process received in execWithOutput :
Microsoft Windows [Version 10.0.22621.1413]
03/21/23 13:50:37:716 | [INFO] | | ASU | DeploymentManager | | | | 5504 | Event Guid generated is: 'af3a1a75-1fbf-4486-a40b-00608e0a85f6'
03/21/23 13:50:37:717 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5504 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml
03/21/23 13:50:37:756 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5504 | Proxy detected: WPAD
03/21/23 13:50:37:760 | [WARN] | | ASU | DeploymentManager | | | HTTPConnector | 5504 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
03/21/23 13:50:37:760 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5504 | No default proxy present on the user machine
03/21/23 13:50:38:647 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 9780 | HTTP Request Status code 200.
03/21/23 13:50:38:648 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5504 | The http request returned HTTP_Status:0 HttpCommunicator error:0
03/21/23 13:50:38:648 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 5504 | Received HTTP response:
URL = na1e-acc.services.adobe.com/hsmessaging/rest
Response code = 200
Response headers:
Connection : close
Content-Length : 165
Date : Tue, 21 Mar 2023 02:50:39 GMT
X-Request-ID : 60b0dd89-19ad-45b3-af1b-a4b52882e6e1
03/21/23 13:50:38:655 | [INFO] | | ASU | DeploymentManager | | | | 5504 | Waiting for the async thread to get the task completed
03/21/23 13:50:38:655 | [INFO] | | ASU | DeploymentManager | | | | 15016 | Async thread is completed. Now exiting from function.
03/21/23 13:50:39:160 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | Analytics sent to ingest successfully
03/21/23 13:50:39:183 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 5504 | The install workflow is terminating.