How to Buy Amazon Customer Returns Pallets Online (2024)

Last Updated: March 30th, 2023.
Added section: “What Can You Expect in Amazon Truckloads?”, “What Does Amazon Do With Returns?”, “Amazon By the Numbers”, “Why Buy Amazon Return Pallets?”.

Amazon is the leading online retailer with millions of daily product sales. Some items are returned for various reasons and these are sorted into pallets and sold to third-party buyers at a discounted price, known as Amazon return pallets.

Buying these pallets can be profitable but also challenging without proper knowledge. Our guide provides a comprehensive overview of the benefits, challenges, where to buy, what to look for, and tips for successful buying. Whether you’re a seasoned reseller or a beginner, this guide will help you make informed decisions.

Making online purchases is the new normal nowadays and sellers keep competing for a market share in every segment. Online platforms such as eBay or Amazon are the best place to look for a product and more and more retailers open online stores on these platforms, in addition to their own websites, to gain access to a wider, global audience.

> Free Registration – Buy Amazon Customer Returns Pallets <<

Amazon by the Numbers:

  • More than 9.6 million sellers are using the Amazon platform as of 2023.
  • More than 353 million products are available on Amazon as of 2023.
  • received 5.6 billion visits from direct searches in 2022.
  • With $356B in net sales, the United States was Amazon’s biggest market in 2022.
  • Top Amazon Product Categories in 2023:
    • Home & Kitchen 35%
    • Beauty & Personal Car 26%
    • Clothing, Shoes & Jewelry 20%
    • Toys & games 18%
    • Health, Household & Baby Care 17%
    • Baby 16%
    • Electronics 16%
    • Sports & outdoors 16%
    • Pet Supplies 13%
    • Office Supplies 13%

With a global reach come global issues. Online purchases are convenient, quick and easy. However, the other side of that coin can turn into a logistical nightmare for the seller: customer returns.The reasons for product returns are plenty and in fact, 30 percent of all online purchases get returned, whereas just 8.9% of goods are returned to brick-and-mortar stores. Around 49% of retailers in the United States now offer a free returns shipping policy and customers – especially younger online customers – now expect this.

This has led to an explosion in the amount of products being returned across the whole retail sector, with 62% of customers now saying they would be more likely to shop with a particular retailer if it has a free returns policy. This in turn generates more and more returns, and those returns have to go somewhere.

Retailers and Amazon sellers do not put a large portion of these returned products back on sale as new, even though many of these products return unopened. Instead, they look for other ways to sell that merchandise: they liquidate it.

So if you are in the market for Amazon Return Pallets packed with either random merchandise or sorted in specific categories, you should continue reading and check for yourself how you can buy Amazon Customer Returns and extract the maximum gains out of these Amazon Returns pallets.

What Does Amazon Do With Returns?

Amazon has been criticized for destroying millions of items, and now has the stated intention to work “toward a goal of zero product disposal.” There are now programs in place to allow sellers to resell customer returned items, or to allow them to be sent to the liquidation market.

Amazon third-party sellers told CNBC they end up throwing away about a third of their returned items.

Amazon now gives sellers four options (subject to a fee) for dealing with items that they can’t sell as new: Return to Seller, Disposal, Liquidation, and Fulfillment by Amazon Grade and Resell (at the moment by invitation only).

There is also liquidation, which Amazon now offers sellers as an option instead of disposal.

Amazon partners with liquidation marketplaces, which auction off unwanted inventory to resellers by the pallet or even truckload. Sellers can recover around 5% of the sale price if the product is liquidated.

With the ‘Return to Seller’ option, the return leaves the Amazon warehouse and gets back to the seller for their processing. For non-electronic items, you will find that many items are simply relisted if they have never been opened. If the items have been opened, what happens to them will depend on the seller (whether Amazon itself, or a 3rd party seller on Amazon), and the value of the item. If the resale value is worth the cost of repairing, cleaning, testing, or repackaging, many sellers will choose to do so, as long as the margins are there to make this worth their while.

Electronics are a different case. A large number of electronic items returned to Amazon are subject to an inspection, and then repaired if necessary. After this process, they are listed on Amazon Renewed. This is the place where customers can purchase Amazon returns that are guaranteed to be working as new while spending a lot less than they would when buying a brand-new item.

However, it is not that easy to be included in Amazon Renewed. Unlike new items, the strict rules set up by Amazon make it harder for third-party Amazon sellers to sell refurbished items through Amazon. Sellers are required to follow a list of stringent rules.

And what about the returned items that don’t get resold through Amazon? A portion of that merchandise is put in pallets and liquidated.

When sellers use ‘Fulfilled By Amazon’ (FBA), the categorization of customer returns is done by the Amazon fulfillment center. The merchandise is labeled as either sellable, damaged, customer damaged, defective, carrier damaged, or expired. If damage is incurred by the courier or Amazon staff the merchandise is transferred to Amazon ownership, and the seller is compensated. Amazon sells this type of returned merchandise by the truckload.

Why Buy Amazon Return Pallets?

Lower Cost

One of the most significant benefits of buying Amazon return pallets is the lower cost compared to buying new products.

If you’re looking to save money on inventory costs and are willing to take on the risk of potentially receiving items in less-than-perfect condition, buying Amazon return pallets can be a smart business decision.

Buying returns pallets means you can source a lot more merchandise for the same initial outlay, compared to buying all new items.

Variety of Products

Buying Amazon return pallets comes with the benefit of having a wide variety of products available. These pallets can contain a range of products, from electronics and household appliances to clothing and accessories. This variety allows buyers to select the pallets that best suit their need. In addition, the variety of products available in Amazon return pallets can also be an advantage for businesses that are looking to diversify their product offerings, since Amazon offers products in more than 25,000 sub-categories.


Buying Amazon return pallets is also a sustainable option. Rather than these items being thrown away, they are being given a second chance at finding a new home. This makes buying Amazon return pallets more environmentally sustainable.

Where to Look for Amazon Return Pallets?

The best way to buy Amazon return pallets is through liquidation companies.When searching for a merchandise source, you are advised to look for the most reputable seller. This is best reflected in customer experience. Therefore, you should look for the advice of other online resellers who have sourced their merchandise through those companies. The best way of getting this is by looking for online reviews, which tend to give a clear picture of a company’s services and product quality, which in turn reflects on a company’s reputation.

How to Buy Amazon Customer Returns Pallets Online (1)

Source: Statista, 2020.

Direct Liquidation is a highly reputable company that strives to and succeeds in keeping customers satisfied while forging and developing partnerships with major retailers. This means that at Direct Liquidation’s online platform you will be able to buy not just Amazon returns, but merchandise sourced from other retail giants like Walmart, the largest retailer in the United States.

What Can You Expect in Amazon Truckloads?

There are four main types of Amazon returns truckloads:

Large products, or ‘Bigs’

These truckloads contain 26 tall pallets, mostly consisting of large items, such as televisions, large appliances, display cases, furniture, and similar merchandise. These lots are ideal for larger retail stores with space to accommodate these items for sale locally.

Small products, or ‘Smalls’

Smalls truckloads contain small items of merchandise. As you can fit many smaller items into the Gaylord pallets, the average piece count is very high. Some of this smaller merchandise can be very valuable and may contain designer sunglasses or watches, electronics, and branded accessories. This type of merchandise is perfect for bin stores, and for online sales. Due to the huge piece counts of potentially very high-value items, these truckloads often contain the most profit potential on resale. The high number of different products you will receive in these lots may be very time-consuming to process, especially for listing online but should give you the best return on resale on your initial investment.

How to Buy Amazon Customer Returns Pallets Online (2)

Source: Business 2 Community, 2016.

High Retail

These truckloads contain the most popular items for resale, but in lower quantities. They contain 26 pallets with lower item-counts than the smalls truckloads, but are more likely to contain the strongest retail items, that are particularly sought after by online sellers. These lots will contain some of the best-selling stock available from Amazon, meaning your turnover will be quicker, but with less profit potential overall.


Clothing is a huge sector for Amazon, and the high rates of clothing returns means there is no shortage of clothing in very good condition, most of it poly-bagged and ready for resale. Many buyers of clothing truckloads will obtain the product to resell overseas, where demand for American clothing is popular. Each of the 26 pallets in these lots can contain up to 1200 items or more of clothing. Lucky buyers will also find a lot of designer clothing, and accessories such as handbags, scarves, belts and more. Clothing lots are generally mixed between items forclothing for men, women, and children, though some lots will also contain baby items.

How to Buy Quality Amazon Return Pallets?

Research is crucial if you want to be successful in this business. Reputable liquidation companies offer certain benefits to their buyers. The story of only scrap being sold through liquidation companies comes from customers who jumped at the first opportunity to buy cheap merchandise, without doing any research on the seller, the merchandise or anything else beforehand. This is a cardinal sin in the business and should never be done. Always do your research.

Choosing to buy Amazon return pallets from a reputable seller like Direct Liquidation means half of your job is already done. Nonetheless, you should always look for the manifest of whatever lot you are interested in. For most lots, Direct Liquidation provides manifests, a list containing all the relevant information about the merchandise contained in a pallet, such as its condition.

Direct Liquidation generates all the manifests it provides on its online liquidation marketplace using various methods such as scanning Universal Product Codes and feeding them into our own software to ensure each manifest accurately describes what is contained within each pallet.

How to Buy Amazon Customer Returns Pallets Online (3)

Where available, the manifests Direct Liquidation provides to its business customers contain valuable information that will help you choose the merchandise you need as well as plan how to market it. Depending on your target market and your customer base, you will be able to determine what products you are getting, even in a pallet of returned merchandise. Whether you decide to buy unsorted customer returns, that are at the lowest price point, or closeouts and overstock merchandise that have the highest resale value, but also cost a bit more, depends only on your personal preference and business needs.

Buying Customer Returns Pallets from Direct Liquidation

Returns pallets are typically sold for considerably less than each pallet’s overall MSRP value because the pallets are offered for sale ‘as is’, meaning they won’t have been touched or inspected by us. Usually, an untested pallet of Amazon returns will have up to a 75% success rate, meaning up to 75% of the items in the items in the pallet will be in a sellable condition right out of the box. This is an estimated figure based on Direct Liquidation’s experience dealing with untested pallets of returns.

If you wish to buy Amazon returns pallets, the process is incredibly simple. First of all, you’ll need to sign up for a free account before you can purchase returns from Direct Liquidation.

How to Buy Amazon Customer Returns Pallets Online (4)

Source: OBERLO, 2020.

Once you’ve signed up for a free account, you can use the website’s search function and drop-down category menus to find the pallet of Amazon returns you wish to bid on. Or you can head directly to Direct Liquidation’s dedicated Amazon vendor page, which shows you every boxload, pallet and truckload of Amazon Liquidations that Direct Liquidation currently has for sale.

After finding a pallet of returns you like the look of, it’s just a matter of entering bids and seeing if you’re the winner of the auction. If you are, all that’s left to do is pay for your goods and arrange shipping. Payment for pallets bought via Direct Liquidation’s website can be made via bank wire, credit card or via a credit account.

If you do not wish to take part in live auctions, many of the pallets Direct Liquidation sells can be bought for a fixed price. If a lot has a ‘Buy it Now’ button, it can be purchased immediately. Simply click on the button and you’ll be taken straight through to purchase.

Tips On Upscaling Amazon Returns Pallets

Once you’ve purchased and received a pallet of Amazon returns, you’ll want to maximize your potential profits by upscaling as much of the pallet’s contents as you possibly can. As discussed, Amazon returns pallets are typically untested, meaning the merchandise each pallet contains will be in a variety of conditions. Some of the merchandise will be retail-ready, while some of it may need some repairs.

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  1. Fire TV Stick
  2. Fire TV Stick 4K
  3. Amazon Music Unlimited
  4. LifeStraw personal water filter
  5. Echo Dot
  6. Kindle Paperwhite
  7. Crest 3D Whitestrips
  8. Amazon Smart Plug
  9. Echo Show 5
  10. Instant Pot multi-cooker
  11. 23andMe DNA test
  12. Dyson V7 Animal Pro+ vacuum
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  1. Philips Sonicare HealthyWhite+ electric toothbrush
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  5. Eufy Robovac 11S vacuum
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  7. Beats Solo3 Wireless On-Ear Headphones
  8. Ring Alarm 5 Piece Kit
  9. Fitbit Alta HR
  10. Anova Nano sous vide cooker
  11. Kindle

Source: Business Insider, October 2020.

To increase your chances of squeezing as much profit from each pallet purchase, there are several things you can do:

Sort and Bundle

First of all, you’ll need to sort through your pallet to see exactly what you have. You’ll need to separate out what can be sold straight out of the box, and what needs your attention. Some items are more attractive to customers if sold together as a bundle. So you need to check what items make sense together as a bundle.

Repair and Refurbish

Many items are returned to retailers because they are faulty (this particularly applies to electronics). Try to repair and refurbish as much of this type of merchandise as you can, either doing the work yourself or using a third party. Often, faults can be minor and easy to fix, and doing so brings products back up to factory specifications and adds considerable value.

In pallets containing several faulty items of the same model, components can be taken from one model and used in another to bring that model up to spec. It’s always a good idea to keep hold of broken products that cannot be repaired or refurbished as they can often be used for spares and repairs.


Sometimes, products are returned because they are missing accessories such as chargers or headphones. These are usually easily and cheaply replaceable, and selling a product with its full list of accessories adds value to the product.


If the packaging that a product comes in is damaged, try to get hold of replacement original packaging or repackage the product. Believe it or not, poor packaging can affect the value of the product, so make sure your products are always packaged in either good quality original packaging or pristine plain packaging.

How to Buy Amazon Customer Returns Pallets Online (5)

Inspecting and Grading

Make sure to inspect all your products thoroughly.When you resell your items, make sure you sell them advertised at the correct grade. Most of the items you sell will fit into the following categories:

  • New factory-sealed – These items are brand-new, still in their original boxes and are still sealed in their factory plastic wrapping. This merchandise has never been opened and is in pristine condition.
  • New open-box – This merchandise is new, and in perfect condition, but the packaging has been opened.
  • Refurbished – Refurbished items have been inspected, repaired if necessary, and accessorized and repackaged.
  • Used – These items are functional, but have visible signs of wear and tear including scratches and/or dents.

Finally, remember to never include an original manufacturer’s warranty in the products you resell. The warranties will not be valid, so make sure to check if cards are included with the products you plan to sell, and discard them.

Buying Amazon returns pallets from Direct Liquidation is a great way to purchase merchandise at prices below typical wholesale values, setting yourself up for a chance to maximize your profit on resale. Just make sure you do your research right, find the right market and the right products to resell, and buying Amazon return pallets through Direct Liquidation will help you be on your way to success.

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How to Buy Amazon Customer Returns Pallets Online (2024)


How much does it cost to buy an Amazon return pallet? ›

Amazon return pallets aren't cheap.

Typically, prices per pallet can range from $100 to $5,000, depending on the quality and value of the items. However, some may cost as much as $10,000-20,000!

Is it true you can buy pallets of Amazon returns? ›

Amazon organizes these products into different pallets and sells them to large liquidation companies or individual customers at discounted prices. Note: Buying Amazon Return Pallets can be profitable. But there's no guarantee about what you'll get in the box.

What is the website to buy Amazon returns? ›

Genco Marketplace. Genco Marketplace is a liquidation marketplace selling Amazon return pallets, as well as those from Walmart and other manufacturers. They offer buyers the ability to purchase mixed-pallet lots of excess inventory at discounted prices.

Where to buy Amazon pallet? ›

Where Can I Buy Amazon Return Pallets?
  • 1 Direct Liquidation is an online marketplace that allows resellers to purchase liquidated or overstock merchandise. ...
  • 2 ...
  • 3 ...
  • 4 ...
  • 5 ...
  • 6 Liquidation warehouse.
Aug 4, 2023

Is buying liquidation pallets worth it? ›

Where liquidation pallets are useful is that they allow you get bulk quantities of items to resell. The downside is that it is limited in scope of choice. Even if you get pallets of specifics, such as clothing, you're pretty much stuck with whatever comes out of the pallet. This poses a problem for beginner resellers.

Is buying return pallets profitable? ›

Liquidation pallets are boxes of returned merchandise, which Amazon sells at a big discount. You can buy these pallets at warehouses or online for $200 to $800. After reselling the items individually, you could make 100% to 200% above the pallet's price.

Do Amazon warehouses sell returns? ›

Once you have returned a product to Amazon, it processes it and sells it to Amazon warehouses or liquidation retailers.

Who does free Amazon returns? ›

You Can Still Return Amazon Packages for Free. Here's How It Works
  • Return your package to Kohl's. ...
  • Whole Foods Market also accepts Amazon returns. ...
  • Drop your items at The UPS Store. ...
  • Or request UPS to pick up your package. ...
  • Head to a physical Amazon store. ...
  • What about DoorDash?
Jun 8, 2023

What is a return pallet on Amazon? ›

Amazon return pallets are pallets of goods that have been returned to Amazon. They are sold unseen at vastly discounted prices to anyone willing to take the risk. The potential for making a lot of money is substantial, simply by refurbishing and reselling the items.

How to buy returned Amazon items for cheap? ›

Direct Liquidation needs to be your first stop for buying pallets of returned merchandise from retailers like Amazon, Walmart, Lowe's, and Sam's Club. What is this? The site works similarly to eBay as you bid on pallets that interest you.

Does Amazon sell pallets of unclaimed items? ›

These items are sold by Amazon to liquidators and resellers at a discounted price. The return pallets contain various products such as electronics, clothing, and home goods, allowing buyers to potentially resell items for a profit. Every year, Amazon auctions off its returned merchandise to the highest bidder.

How to buy an Amazon mystery box? ›

How can I find and purchase Amazon Mystery Boxes? To find and purchase Amazon Mystery Boxes, you can search for “mystery box” or “surprise box” in the Amazon search bar. Browse through the available options, read the product description and customer reviews, then select the desired box and add it to your cart.

Does Amazon sell pallets of overstock? ›

Amazon Liquidation Auctions

Registered business buyers can buy liquidation pallets directly from the world's largest eCommerce company. U.S.-based buyers can bid on LTLs (less than truckloads) of overstock home goods, apparel, books, consumer electronics, groceries, footwear, accessories, and more.

What size pallets does Amazon accept? ›

They must be US standard pallets (GMA Standard B Grade or higher), with dimensions of 48” x 40” or 122 cm x 102 cm. Maximum pallet height: 72” (unless it's a single unit cargo that exceeds the height) Maximum pallet weight: 1,500 lbs.

Does Amazon use pallets? ›

Amazon Business customers can receive orders consolidated on one or more pallets.

Does Amazon sell pallets once a year? ›

Every year (particularly after holidays when many people return unwanted gifts en masse), Amazon auctions off the returned products to the highest bidder. Amazon sells return pallets and overstock merchandise via their various liquidation resale programs: Amazon Warehouse for used merchandise online.

How legit is direct liquidation? ›

Overview. Direct Liquidation has a rating of 3.62 stars from 89 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Liquidation most frequently mention customer service. Direct Liquidation ranks 45th among Wholesale sites.

What is Amazon liquidation? ›

Amazon Bulk Liquidations Store sells lots of Amazon or third-party seller items. A lot is defined as a group of items offered for sale as a single listing. Lots are composed of either overstock (new and unopened) or damaged items (returned by customer or damaged during processing).

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